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Key trends in relationship banking

first_imgThe relationship between credit union and member will look very different in the coming years, says Neff Hudson, vice president of corporate development, USAA. He addressed the AXFI Conference in Minneapolis.Some of the key trends in consumer interactions, according to Hudson, include:• Personalization: Users are in control and their preferences are respected. This helps them make better decisions.• Embedded experiences: Context is king. Experiences are greater than products. Partnerships are critical in this regard.• Conversational user interfaces: Interfaces use natural language and are powered by artificial intelligence. They’re hardware-independent.Hudson rolled through some of the reasons for these trends, including: continue reading » 24SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img

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